How soon will my order be delivered?
Your order will be delivered 5 working days from placing your order. Delivery days are Tuesday, Wednesday, Thursday and Friday.
How do I redeem a promo code?
Promotion codes can be redeemed on the Cart page and during the checkout process.
What is the minimum spend on an order?
The minimum spend on any order is £35.
What are my payment options?
We currently accept all MasterCard, MasterCard Debit, Visa and Visa Debit card payments.
Can I cancel my subscription?
Yes. Your subscription can be managed by logging in and accessing your account page. From your account page, you have the option to cancel your subscription at any time.
Can the packaging be recycled?
Whilst poly boxes are perfect for keeping fish cool they are not so great for the environment. We believe that sustainability should not just be about the fish sourcing but also the packaging you put it in. Our packaging is currently not recyclable but we are working hard on a new box and wool lining to send your fish out in. Watch this space.
All the trays that we pack our fish in are made from Ocean prevented plastic. The tray contains 80% of recycled plastic from consumer packaging. A proportion of this recycled packaging is sourced from areas of our world that have been identified as at high pollution risk due to plastic waste. This material has been collected and recycled to ensure the material in this packaging did not end in our oceans causing further environmental damage. The trays are recyclable.